Support and Services
FREQUENTLY ASKED QUESTIONS
Q: How does the router perform remote access?
A: Log in to the router configuration interface, enter the Security→Remote Access page, open the corresponding remote access service, and then access through the IP address of the corresponding interface.
Q: Can the router close the telnet/ssh port of the LAN/Modem?
A: Yes. Please enable/disable the telnet/ssh port of LAN/Modem through Open/Close in Security ->Remote Access.
Q: Can the router be set to only allow access from a certain IP address, and deny other IP addresses?
A: Yes, this function can be achieved through Security-->IP filter-->White list.
Q: Can I use both RS232 and RS485 of H8951S/H8922S at the same time?
A: No, only one of them can be used at the same time.
Q: Can the router be reboot via SMS?
A: Yes, support Some basic operations on the router can be realized through SMS, such as reboot, modifying Modem parameters, viewing the status of the LAN port, etc.
Q: What is the difference between SNMP and M2M to monitor the equipment in the router?
A: SNMP is a simple network protocol and a standard monitoring protocol that can support third-party SNMP management software to monitor the status of equipment M2M is a proprietary protocol of Hongdian which can monitor/manage routers through Wedora.
Q: What system is used by the router and what is the system version?
A: The system is OpenWrt and the version is GCC 7.3.0.
Q: Does Hongdian router support TR069?
A: The standard version does not support this function. This function has been implemented on some specific projects. If necessary, it can be quickly transplanted to meet the requirements.
Q: What to do if the router fails to upgrade and cannot access the device?
A: After pressing the reset button, plug in the power supply, and wait for all the lights of the router to flash 3 times, the router enters the CFE upgrade state, and log in to the 192.168.1.1 page to perform the CFE upgrade.
Q: How to update and upgrade the firmware of the router?
A: Log in to the router configuration interface, enter the System→Files page, and upgrade through Firmware Setting.
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