Support and Services
FREQUENTLY ASKED QUESTIONS
Q: How to upgrade the router patch and what is the difference between upgrading the firmware?
A: Patch and Firmware upgrade methods are the same. Patches and firmware can be upgraded through System->Files->Firmware setting.
Q: For the router, will the upgrade patch restart the device?
A: For hardware V40 devices, the upgrade firmware will automatically restart, and the upgrade patch does not need to restart.
Q: Can H8922S_V12 upgrade the firmware of V721SE?
A: No, H8922S_V12 can use firmware V705SE.
Q: What is the difference between the boot file and the trx file in the router? Is there a sequence for upgrading Boot files and trx files?
A: The boot file is different from the trx file.when upgrading,you need to upgrade the boot first. after the upgrade is successful, upgrade the trx file.
Q: Can I use the USB port on X2/Z1 to dial up?
A: It is not supported with a standard version but can be developed.
Q: Does H8922S support OSPF over DMVPN?
A: Yes.
Q: Does H8922S support DMVPN?
A: Yes.
Q: Whether the router can be used as a vpn server?
A: The standard version is not supported. But PPTP/L2TP server has been implemented in specific firmware.so can develop it quickly if necessary.
Q: Does Hongdian router support EoGRE?
A: The standard version does not support this function. This function has been implemented on some specific projects. If necessary, it can be quickly transplanted to meet the requirements.
Q: What is the purpose of the WAN port in the router?
A: WAN is mainly used to connect to the Internet via Ethernet. There are three connection methods: static IP, DHCP, and PPPoE.
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